The Bank has decided to close its office at 55 Catherine Street, St Albans, from 10th May 2024. The Community Bank has been serving the community for many years from Premises in St Albans. However, increasingly our members deal with us online or via the telephone. After careful consideration of the low level of usage of the office by our members and the significant costs of maintaining this presence, we have decided that it is in the best interests of our membership to close the office.
Our email address and telephone number will remain the same.
As a result of the closure, we will no longer be able to provide cash services. A small number of our members currently deposit or withdraw cash in the office. In future, this will not be possible but our online and telephone banking services are available to all our members as they are now. We intend to cease cash services from the Office with immediate effect.
Extended opening hours
With effect from 10th May 2024, we are very pleased to advise you that we will be extending our hours of service. Our new opening times will be Monday, Tuesday and Thursday, Friday 8:00am – 4:00pm and Wednesday 8:00am – Midday.
Further questions
We have set out below some further information. If you have any other questions, please contact us on the phone number or email address set out below.
We would like to thank all our members for their continued support. We believe that these changes will ensure that the St Albans Community Bank will continue to serve our community into the future. We remain committed to our mission and purpose to provide loans at fair rates and secure, accessible savings to people living or working in Hertfordshire, and to provide a real alternative to commercial banks for the benefit of all our members.
Further information
How will I contact the Community Bank in future?
The phone number and email address will remain the same.
What does this mean for my savings?
There will be no change to the services provided by the St Albans Community Bank. Your savings will stay as they are, with the only change being that our services will now be online and via the telephone only. Your savings will remain safe and protected, as now, under the Financial Services Compensation Scheme.
Will you still be offering Loans?
Yes. There will be no change to the loan services that we offer. We will continue to provide loans to our members at fair rates subject to our responsible lending requirements. We also hope to extend our loan offerings in the future. We will share information about any new products on our website in due course.
What are the new opening times?
With effect from 13th May 2024 our office hours will be extended. You will be able to contact us by telephone or email to make payments or withdrawals. Loan applications will be completed directly from the website. If you have any questions or queries you may contact us during the following times:
Monday 8am to 4pm
Tuesday 8am to 4pm
Wednesday 8am to 12 noon
Thursday 8am to 4pm
Friday 8am to 4pm
How will I withdraw and deposit money?
As now, you can contact us by email or telephone to make a payment out of your account using our Faster Payments Service to transfer to your bank account. Payments into your Community Bank account can be made in the same way.
However, cash withdrawals will no longer be possible.
Will I still be able to use the “NIVO app”?
Yes. All our members who currently use the NIVO app can continue to do so, in the same way as they do now.
If you would like more information about the app, please contact the office.
How will I apply for a new loan from 10 May?
The majority of our members make their loan applications online at the moment. From 10th May, all loan applications will need to be completed online, via this website.
What if I have questions about using the online services?
If you have any questions about the online services or if you have difficulty in using the online systems, then you should call our team on the number set out above.
We will also continue to have a presence at “the Hub” at the St Albans Civic Centre every Wednesday between 10am and 12noon, where members can meet with a Bank representative in person.
What if I have a Complaint?
Should you have a complaint about any of our services, then you should contact Complaints@stalbanscommunitybank.co.uk
This website uses cookies to make it easier to use and give you the best browsing experience. By continuing to use this web site, you are agreeing to our use of cookies.
For more information on cookies and to find out about our privacy policy, please click the buttons below.